Act as the single point of coordination for relocation services to transferees based on the client's relocation policy. Services and related benefit consultation provided by the Relocation Consultant may include home marketing, home sale, home purchase, temporary or rental home finding, lease cancellation, and household goods movement. The Mobility Advisor works in the best interest of the transferee and client with the highest commitment to outstanding service and delivering an exceptional experience to the transferring employee.
Contact the relocating employee to review policy for services authorized by the client.
Perform "needs assessment" for each relocating employee to assist in coordinating authorized services
Manage all exceptions and maintain communication with the corporate client on transferee issues, resolution, policy administration and ideas for improvement. This function could also include quarterly and year to date reports, daily or weekly contact with the corporate client.
Follow up with suppliers to ensure seamless delivery of services resulting in the best experience possible.
Coordinate origin home sale closing dates, temporary housing needs, and home purchase closing dates.
Effectively communicate and manage caseload maximizing efficiency while connecting with each transferring employee.
Complete required audits to ensure compliance with IRS guidelines
Ensure integrity of all data for each assignment in the Bristol system and understand ramifications to other departments if data is missing.
Assist other mobility advisors, attending team meetings, ongoing training, client presentations and general assistance when needed.
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