Job Description

Location
Hartford,WI

Description

ESC has an exciting opportunity for an experienced Freight Broker to join a growing logistics organization supporting a well-established, asset-based trucking operation. This hybrid role offers the chance to play a key part in expanding freight brokerage operations by managing shipments end-to-end, building strong carrier and customer relationships, and driving revenue growth. The ideal candidate thrives in a fast-paced environment, brings strong problem-solving skills, and is motivated by performance-based earnings through commission opportunities.

Responsibilities:
• Receive and promptly acknowledge customer load requests
• Enter loads into Transportation Management Software (TMS) accurately
• Source, vet, and assign carriers to shipments
• Track shipments from booking through final delivery
• Provide proactive updates to customers, including pickup and delivery ETAs
• Identify and resolve delays or service issues quickly and professionally
• Build and maintain strong relationships with customers and carrier partners
• Provide competitive quotes and pricing to customers in a timely manner
• Support business development efforts with new and existing accounts
• Monitor margins and contribute to revenue growth targets
• Maintain accurate shipment records and update systems as needed

Required Experience:
• Proven experience as a freight broker, logistics coordinator, or similar role
• Strong customer service and relationship-management skills
• Excellent interpersonal and communication abilities
• Detail-oriented with strong organizational skills
• Ability to multitask and adapt in a fast-paced environment
• Proficiency with Microsoft Excel and transportation-related software systems
• Team-oriented mindset with a proactive, solutions-focused approach

Preferred Experience:
• Experience using Transportation Management Systems (TMS)
• Established carrier relationships or industry network
• Strong negotiation skills and margin management experience
• Demonstrated ability to grow accounts or generate new business

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